Chery B Obg

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Verified Reviewer
| map-marker San Jose, California

Internet works great but don't think you are going to see TV that part SUCKS.

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We have been camping with a Wineguard Connect 2.0 + Internet works great. But that's all it does you seat in the dark as far as seeing your TV. So here we seat in the dark!!! Waste of money !!!
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User's recommendation: Waste of the money they cost

Resolved
Michael O Nxn

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Verified Reviewer

Resolved: New receiver incompatibility

Updated by user Nov 14, 2023

Company fixed the issue and I have been provided with apology. There never was a "problem".

I contacted Winegard, they immediately replied and helped me with my technical issue. I'm extremely satisfied with them.

Original review Nov 06, 2023
Hello; I have a traveler dish mounted on my motorhome roof. I upgraded my receiver with Directv and it won't communicate with the dish. I was told I probably need a new LNB. Can you help me with this? My LNB # is SL5K4NR1-01 ser # XEK5B1205A3211. My new directv receiver is HR54-200. mfg in 10/21/16
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Pros:
  • No cons
  • Only pros
Cons:
  • Zip nada

Preferred solution: Nothing. They were great!

User's recommendation: Winegard was great! They answered my concern promptly, and even sent me a schematic diagram. I only wish other manufacturers were so responsive.

Terri P Iee

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Verified Reviewer
| map-marker El Segundo, California

Horrible

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Do not buy the winegard dish playmaker! They are awful and the second receiver and tv that are hooked up to it will seldom work. Not worth the money and aggravation. Their customer service is awful and so is their return policy.
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User's recommendation: Don’t buy the winegard dish playmaker

Resolved
Cree Uch
map-marker Orlando, Florida

Resolved: Question about my antenna

Updated by user Oct 27, 2023

Company fixed the issue and I have been provided with apology. Switched out the cable.

Original review Sep 27, 2023
Well I was connected to two individuals the first one didn't listen very good, kept talking, and she actually hung up on me. My second call, was a very pleasant one, she advised me that it was a power problem, after getting her information I did what she asked me to do and my dish or satellite service is now up and running. Thank you, Anders.
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User's recommendation: Yes or no. I do like dish Network, but I find your equipment not very reliable and good. I do have problem with my home equipment as well, get a new one sent to my house. I hope that will help, but I will lose all my recordings I have on my receiver.

Carl A Yqg
map-marker Burlington, Iowa

$750 later, our camper has no tv for the third year

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Tech oriented son spent hours trying to get help and then fruitless other hours with an unhelpful tech What a complete waste of money and rip off
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Loss:
$750

User's recommendation: Stay away from winegard

Derick S Nzu

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Verified Reviewer
| map-marker Morehead, Kentucky

Can’t get ahold of anyone anytime

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I never can get ahold of them bc I work and they are not open when I need the help and the product doesnt work like it says
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Loss:
$1600
Cons:
  • Many issues

Preferred solution: Get problem fixed

User's recommendation: Don’t work so u can call them early

Joe D Gvj

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Verified Reviewer
| map-marker Burlington, Iowa

Unsatisfactory Technical Support and Customer Service

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I contacted DirecTV to order a satellite receiver, so I could watch TV in my RV. They referred me to Wineguard and indicated the company could sell the required equipment and activate the service.

I called Winegard and explained that I would be using a full sized DirecTV antenna on a tripod.

The sales rep recommended the H24 receiver. She said this is all I would need, and I could call back for technical support to connect the system when I received the equipment.

I later called for technical support and the respresentative seemed very helpful. He walked me through setup and provided the 3 settings required for the receiver. I asked if a SWIM power inserter would be required for my H24 receiver based on the type of dish I was using (because I had a friend with a similar setup who also had the power inserter).

The Winegard rep indicated this capability was built into the H24 and I would not need the additional device. The rep was helpful and assisted as I attempted to point the dish, but we gave up after several unsuccessful attempts. He indicated I could call back when the dish was properly pointed.

During the months that followed, I called back on 3 separate occasions and the technical reps indicated they could not assist me because I was not using a satellite dish purchased from Wineguard. I explained that when I purchased the equipment, I specifically told the sales rep what type dish I'd be using but they were unwaivering and I could not get the technical reps to answer a few simple questions.

On one occassion, I asked to be transferred to my original technical support rep but this was a bridge too far as well.

I also asked to speak to a manager on two occassions but never received the return calls that were promised.

I knew the dish was pointed properly and I figured there was a simple explanation for why I could not receive a signal but it was impossible to get help from Wineguard. Finally, I borrowed a friend's power inserter, and my receiver began to communicate.

I then refreshed the receiver with DirecTV and began receiving my TV programming.

Wineguard provided absolutely no assistance in this process. It was clear their policy had changed after I purchased my equipment, and it was also clear that their only motivation was to make an even greater profit by selling their expensive satellite dishes.

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Pros:
  • Equipment seems to be good
Cons:
  • Winegard customer service and technical support is terrible

Preferred solution: Apology

User's recommendation: Buy your satellite equipment from someone other than Winegard

Anonymous
map-marker Washington, District Of Columbia

Horrible policy

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Winegard router was defective. They would Not refund the data plan we purchased so now were out $100. Which is a lot for us.
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User's recommendation: Stay away

Birtha Zyq
map-marker Charlotte, North Carolina

Trouble withe new Winegard Carryout

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Tech services only work Monday through Friday. God forbid you get you new Winegard late on Friday!!! Unbelievable!
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Wilmont Ymz

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Verified Reviewer
| map-marker Los Angeles, California

Terrible user interface

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trying to get the winegard wifi / LTE i mounted on the roof to connect is a joke. its some cryptic weird connection. they have an app that is useless. when powered on it should pair with phone (sometimes it does) then from that app you should be able to choose the camp wifi to amplify or choose your data card. guess what, it is not that simple. the software is from the stone age. if i get it to work i have no idea what i did...hate it
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User's recommendation: do not wast your money on this piece of crap

Artemio Ymv

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Verified Reviewer
| map-marker Monett, Missouri

Satellite problem

I need a parts breakdown of a traveler rv directtv antenna and how much for a motor. I need a response
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Charles M Ekz

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Verified Reviewer
| map-marker Columbus, Ohio

Part broken in antenna, will not sevice as it is 6 years old

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Called Wingard and they will not service my satellite antenna (Trav'ler) because it is 7 years old. Really?

New antenna cost $1800! I'll just remove antenna and see if I can repair the inside box that transfers the power. When things are in warranty, Winegard does a great job (have used warranty service before on another antenna), when out of warranty you are n your own. There is nothing on the internet that shows me how to take it apart, but I'll figure it out.

There are no schematics, but I'll figure it out because they have given me no other choice. It would be nice if you could just buy the turret assembly without all the other crap and save $$$$ but they don't...I'll let you know how all of this works out.

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Don W Wyy

Parts

Trying to get parts for my rm4160 satellite tv combo. I need the complete worm gear with the spring washer
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Cons:
  • No customer service so far

Preferred solution: Complete worm gear for my RM 4160 satellite tv combo to be able to crank it up

User's recommendation: Good luck with trying to talk to a person

Anonymous
map-marker Lufkin, Texas

No reception

I have tried no less than 5 times to talk to a technical support person and got no one. Your phone support is terrible, I have used the Playmaker in other campsites just fine, but it will not work where we are now. I just need to talk to someone`.
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Robert F Jgk

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Verified Reviewer
| map-marker Ocoee, Florida

Can't get winegard to connect

i have app on phone and can;t get it to go to default password page. since i can;t do that how do i get it to work. do you think it would be better for me to talk to a tech so he or she can talk me thru it.
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Debra B Qzm

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Verified Reviewer

Your telephone number won’t go thru

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Trying to call message says my call can go thru at this time. Tried several Wineguard #s none work!!!
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Preferred solution: Service

About

Summary

Winegard Company is a leading manufacturer of quality television reception products, and consistently meets the challenges of the ever-changing electronics market. ...

Winegard reviews and complaints

Winegard is ranked 503 out of 2019 in Telecommunications category

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